Effective date: June 21, 2026
These Terms of Service ("Terms") govern your access to and use of the DocsQA Widget-Builder platform operated by DocsQA ("we", "our", or "us") at docsqa.com.
By creating an account, using the platform, or embedding a DocsQA widget on your website, you agree to be bound by these Terms. If you are using the platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
If you do not agree to these Terms, do not use the platform.
DocsQA Widget-Builder is a software-as-a-service (SaaS) platform that allows businesses to:
The AI responses are generated using large language models and retrieval-augmented generation (RAG). Responses are based on your uploaded content but may not always be accurate. You are responsible for reviewing and validating AI-generated content before relying on it.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
Each registered organisation is a separate tenant. Your data, documents, and users are isolated from other tenants. You may invite team members with defined roles (Owner, Admin, Member). The Owner is responsible for all activity within the tenant.
You are responsible for ensuring that you have all rights, permissions, consents, notices, and lawful basis required to upload, process, and use documents through DocsQA, including documents that contain personal data, confidential information, employee data, customer data, or third-party intellectual property. You must not upload content that you are not legally allowed to process through the platform.
You may delete your account at any time. We may suspend or terminate your account if you violate these Terms, engage in abusive behaviour, or fail to pay applicable fees. Upon termination, your data will be deleted in accordance with our Privacy Policy.
You agree not to use the platform to:
We reserve the right to remove content and suspend accounts that violate these rules without prior notice.
If you use DocsQA outside Bangladesh, you are responsible for complying with laws that apply to your business, website visitors, uploaded documents, and use of AI-generated responses, including privacy, consumer protection, electronic communications, data transfer, employment, sector-specific, and accessibility rules where applicable.
We offer a free Freemium plan and paid plans (Starter, Pro, Business, Enterprise). Plan features, limits (document count, message usage, token usage, team members), and pricing are described on our pricing page and may change with 30 days' notice.
Paid plans may be billed manually or through supported online payment providers when self-service checkout is enabled. At this stage, plan upgrades and renewals may require contacting DocsQA by email. If online checkout is enabled, payments may be processed by SSLCommerz or another payment provider. All prices are in BDT (Bangladeshi Taka) unless otherwise stated.
Paid plan access is granted for the period shown in your workspace or agreed with DocsQA. If automatic renewal is not enabled, you must renew before expiry to keep paid-plan limits. You may request cancellation or plan changes by contacting DocsQA. Cancellation takes effect at the end of the current paid period unless we agree otherwise. No refunds are issued for partial months unless required by law.
If your paid plan expires or payment fails, your account will be downgraded to the Freemium plan. Your data is preserved, but Freemium limits apply. Documents above the Freemium active-document limit may be disabled or become unavailable for chat until you renew, upgrade, or manually choose which documents remain active.
Each plan includes a monthly AI token allowance. Token usage is tracked per tenant. When the monthly limit is reached, AI chat responses will be blocked until the next billing cycle or until you upgrade. Unused tokens do not roll over.
You retain all ownership rights to the documents you upload and the content of your knowledge bases. By uploading content, you grant us a limited, non-exclusive licence to process, store, and use that content solely to provide the service to you.
The DocsQA platform, including its software, design, trademarks, and documentation, is owned by DocsQA and protected by intellectual property laws. You may not copy, modify, or distribute any part of the platform without our written consent.
If you provide feedback or suggestions about the platform, you grant us the right to use that feedback without restriction or compensation.
You may embed the DocsQA widget on any website you own or control. You are responsible for registering the domains where the widget will be used. We enforce domain allowlists to prevent unauthorised use of your widget. You must not embed the widget on websites that violate these Terms or applicable laws.
Freemium plan widgets display a "Powered by DocsQA" watermark. Removing the watermark requires a paid plan.
When DocsQA processes personal data contained in customer-uploaded documents, widget conversations, or other customer-controlled content, we process that data on behalf of the workspace owner to provide the service. Business customers can review our Data Processing Addendum.
You are responsible for providing any privacy notices, consents, and legal disclosures required for your website visitors, employees, customers, or other individuals whose data you upload or process through DocsQA.
If your use of DocsQA is subject to GDPR, UK GDPR, CCPA/CPRA, or similar data protection laws, you are responsible for configuring and using the service in a way that supports your own compliance obligations, including lawful basis, data subject notices, consent where required, and honoring requests from individuals.
AI-generated responses are based on your uploaded content and may contain errors, omissions, or inaccuracies. We make no warranty that responses are accurate, complete, or suitable for any particular purpose. You are solely responsible for validating AI output before acting on it.
DocsQA is designed for document-based question answering and customer support assistance. It is not intended to be used as the sole source of truth for legal, medical, financial, safety-critical, employment, eligibility, or other high-impact decisions. You must apply human review and independent verification where outcomes may affect rights, safety, money, employment, or legal obligations.
We aim for high availability but do not guarantee uninterrupted service. We are not liable for downtime, data loss, or damages resulting from service interruptions.
To the maximum extent permitted by law, DocsQA's total liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
You agree to indemnify and hold DocsQA harmless from any claims, damages, or expenses (including legal fees) arising from your use of the platform, your uploaded content, your violation of these Terms, or your violation of any third-party rights.
If we become aware of a security incident affecting customer data, we will investigate, take appropriate containment and remediation steps, and notify affected customers where required by applicable law. You are responsible for promptly notifying us if you suspect unauthorized access to your workspace, credentials, domains, or embedded widget.
These Terms are governed by the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh, unless otherwise required by applicable consumer protection law in your jurisdiction.
Nothing in these Terms limits rights or obligations that cannot legally be excluded under mandatory laws that apply to you, your users, or your use of the service. Where mandatory local law provides additional consumer, privacy, or data protection rights, those rights continue to apply.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms, contact us at: